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Business Etiquette & Professional Mannerism


Business etiquettes are the set of rules governing the way people interact in business, with customers, suppliers, with inside or outside bodies. It involves conveying the right image and behaving in an appropriate manner. It is often upheld by customs/culture and is enforced by the members of an organization. Violation of business etiquette is considered offensive and is usually punished. Business etiquette and professionalism stems from considering the needs and feelings of others and being thoughtful and courteous to the people around you.
This specially designed workshop will help participants handle most of those socially difficult moments.
It will equip the participants with all the business etiquettes and protocol knowledge needed to conduct their business with more confidence, know-how, grace and efficiency than before. It will enable them to put themselves and others at ease by showing more confidence and poise in various business settings.

Course Content

  • Details of Business Etiquette and Mannerism
  • Role of Etiquette in professional success
  • Workplace Etiquettes and their Application
  • Developing Good Success Habits Through Right and Acceptable Etiquette
  • Application of Etiquettes in different business situations i.e., Sales Calls, Customer Handling, Telephonic Conversation, Complaint Management and other Difficult Situations
  • Understanding Body Language and Non Verbal Manners and Using these to Win Relationship
  • ‘Space’ manners and Limits
  • Art of Saying No without Annoying others
  • Eating / Dinning Manner

Who should attend?

Every individual such as young managers, corporate executives, business individuals, sales teams, customer care staff, team leaders, office managers and consultants, who want to improve their manners and create a professional, respectful atmosphere, which helps an organization to serve as a productive place

Benefits of Attending

  • Learn the value of right manners at the workplace and in personal life
  • Improve the ability to deal with complicated situations more comfortably
  • You become more confident in relationship building in a corporate environment
  • Be more skilled in using your abilities to bring new business
  • Be free from the ‘fear of etiquettes’
  • Help you to become more confident and Self-Driven
  • Become more productive and result oriented in everyday business affairs